RELI offers 0% Interest free financing options!
1-877-298-RELI (7354)

FAQ Customer

Once you’ve downloaded the app, you’ll see a welcome page. Tap the ‘Sign In’ button and then enter your email and password.

​Once you have the app downloaded, you’ll see a welcome screen. Choose ‘Sign Up’ and fill out the form to get started.

Customers have the option of adding multiple properties which will be listed in an organized format on the dashboard.

​You will have the ability to schedule your installation once you are matched with an installer to find a date that corresponds to your availability.

On the welcome screen, start the sign-in process by tapping ‘Sign In’ and entering your email. To reset your password, tap ‘Continue’ and then ‘Forgot Password.

To start designing, simply download the RELI app, create an account or log in, and select ‘New Project’. You’ll be guided through a step-by-step process to measure your windows or doors, choose the style, and materials.

RELI offers a wide range of customization options, including various types of glass, frame materials, colors, and finishes.

The average lead time varies based on the customization and materials chosen. Typically, it ranges from 3 to 6 weeks. We’ll provide a more specific timeline once your order is confirmed.

Pricing depends on several factors, including the size, material, and type of customization. You can get a fixed price through our app by designing your window or door and entering your specifications.

We have partnered with multiple USA-based manufacturers to offer industry leading warranty on all of the products that we offer. Most windows and sliding doors come with a 25 year warranty and Interior doors come with a 5 year warranty. You may keep track of your warranties in the app, straight from your account. For more specific information about what is covered under your warranty please refer to the warranty section of your app.

We accept various payment methods including credit & debit card payments, ACH payments, and we also offer financing options up to 15 years. All payment options are secure to ensure that your transaction is safe.

​Our customer support team is available 24/7 to assist you. You can contact us through the app, via email at support@relisolutionsinc.com, or call our customer support line at 1(877)298-7354. Details are provided in the ‘Contact Us’ section of the app.

FAQ Contractor

Once you’ve downloaded the app, you’ll see a welcome page. Tap the ‘Sign In’ button and then enter your email and password.

Once you have the app downloaded, you’ll see a welcome screen. Choose ‘Sign Up’ and fill out the form to get started. Your application will be sent over to RELI for processing.

On the welcome screen, start the sign-in process by tapping ‘Sign In’ and entering your email. To reset your password, tap ‘Continue’ and then ‘Forgot Password.

Once you have completed the project, RELI will process payment after the 2 week customer satisfaction period has expired.

​Make sure you have turned on post notifications on your CONTRACTOR app . You will be notified of available jobs based on your preset location radius and your license type.

You must schedule the project within 60 minutes of having claimed a project.

Orders will not be placed with the manufacturer until all the measurements have been confirmed by a licensed contractor. As the installer and licensed contractor assigned to the job, you are responsible to visit the client’s property and verify all window sizes that they have measured through their app and ordered, prior to placing the order with the manufacturer. This process will be done after the appropriate cancellation window has expired which can be from 3-7 business days. Once all sizes are verified you will confirm through your contractor app, and RELI will place the order with the manufacturer.

Reli takes care of everything from beginning to end including finding the customer, ordering the products, requesting necessary permits, handling and allocating payments.

Through its vast manufacturing partner network RELI will provide the doors, windows, sliding doors needed for the project. However, you as the licensed contractor are responsible for the necessary items required to complete the installation including but not limited to caulking, nails, cleaning supplies, etc. RELI will not issue a separate payment for these materials. The costs for these items have been accounted for in the installation/labor price for each individual item being installed.

After scheduling and claiming a project, open the ‘Assign Workers’ page and click the ‘Assign Workers’ button to assign your team.

Add staff by going to your Staff Page (bottom navigation), tapping the plus (+) icon, and filling out the form. The team at RELI will then review and process your request. If additional information is necessary, RELI will contact you.

Customer satisfaction, safety and security is a top priority at RELI. To ensure all of our customers receive the quality of work they have come to expect from RELI, we require all new staff to be approved prior to assigning on projects.

RELI procures necessary permits for each project.

Due to local county and state laws, a customer is required to be given a set number of days as a cancellation period. During this period, a customer may choose to exercise their cancellation rights. When that time period has expired, you may contact the customer to schedule the final measurements.

Email or call the RELI admin team.

Submit a request via the app and email RELI admin if you want your business account closed.

Simply do not mark the project as complete until all work is done. Only on the first day en route will the app track your location.

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Notice of Financial Incentive

RELI Premier Partners Program – Notice of Financial Incentive

Effective Date: 10th day of September, 2024

Thank you for your interest in the RELI Premier Partners Program. As part of our program,

eligible partners may receive financial incentives, such as gift cards, for referring clients

who make qualifying purchases through the RELI Solutions mobile app, available on the

Apple App Store and Google Play Store.

This Notice of Financial Incentive is provided to ensure transparency and to comply with

applicable California laws regarding financial incentives related to referrals.

Description of Financial Incentives

As a participant in the RELI Premier Partners Program, you are eligible to receive the

following incentives based on the value of the orders placed by clients you refer through

the RELI Solutions mobile app:

  • $250 Gift Card for orders up to $5,000
  • $500 Gift Card for orders from $5,000 to $15,000
  • $1,000 Gift Card for orders greater than $15,000 to $25,000
  • $2,000 Gift Card for orders of $25,000 or more

Disclosure:

The total order amount is calculated before tax, local county permits, and additional

fees.

Eligibility

The following professionals are eligible to participate in the RELI Premier Partners Program:

  • Real Estate Agent (Realtors)
  • Real Estate Broker
  • Real Estate Brokerage
  • Property Manager
  • Real Estate Investor
  • Title Agent• Real Estate Attorney
  • Home Inspector
  • Mortgage Broker
  • Mortgage Lender
  • Property Appraiser
  • Escrow Officer
  • Real Estate Developer
  • Commercial Real Estate Agent
  • Leasing Agent
  • Real Estate Syndicator
  • Licensed General Contractor
  • Loan Officer
  • HOA Manager

Criteria for Earning Incentives

The financial incentive is determined based on the total value of the referred client’s

purchase of windows, sliding doors, or interior doors through the RELI Solutions mobile

app. To qualify, the referred client’s order must be completed, and payment received.

Incentives are provided after the fulfillment of the referral conditions.

Incentives are non-transferable and cannot be exchanged for cash or other rewards. Taxes

on received incentives are the responsibility of the recipient.

No Guarantee of Earnings

Participation in the RELI Premier Partners Program does not guarantee any specific level of

earnings. The financial incentives are based on the value of completed and paid orders by

referred clients. RELI Solutions, Inc. makes no representations or warranties regarding

potential earnings as a participant in the program.

Tax Implications

Participants are responsible for any tax obligations that arise as a result of receiving

financial incentives. RELI Solutions, Inc. will issue a Form 1099 to any partner receiving

incentives totaling $600 or more in a calendar year, as required by the Internal Revenue Service (IRS). The value of the gift cards or any other financial incentives received must be

reported as income in accordance with federal, state, and local tax laws.

Anti-Kickback Compliance

The RELI Premier Partners Program complies with all federal and state regulations,

including the Real Estate Settlement Procedures Act (RESPA). No unearned fees,

kickbacks, or other violations of fair competition are associated with the financial

incentives offered through this program.

Data Privacy

RELI Solutions, Inc. respects your privacy and is committed to protecting your personal

information. The information collected through the RELI Premier Partners Program will be

used solely for program management and will not be sold or shared with third parties

without your explicit consent, except as required by law. By participating in this program,

you acknowledge that you have read and agree to RELI Solutions’ Privacy Policy and Terms

of Use, which describe how we collect, use, and protect your personal information in

compliance with the California Consumer Privacy Act (CCPA) and other applicable laws.

Indemnification

By participating in the RELI Premier Partners Program, you agree to indemnify, defend, and

hold harmless RELI Solutions, Inc., its affiliates, directors, officers, employees, and agents

from and against any and all claims, damages, losses, liabilities, costs, or expenses

(including reasonable attorneys’ fees) arising out of or related to your participation in the

program, including but not limited to any breach of this agreement, violation of applicable

law, or any wrongful acts by you or your agents.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to this agreement or your

participation in the RELI Premier Partners Program shall be resolved by binding arbitration

in accordance with the rules of the American Arbitration Association (AAA). The arbitration

shall take place in Los Angeles County, California. Each party shall bear its own costs and

attorneys’ fees, and arbitration shall be the exclusive remedy for resolving disputes.

Class Action Waiver

You agree that any disputes or claims arising out of or related to your participation in the

RELI Premier Partners Program will be resolved on an individual basis and not as part of a

class or consolidated action. You waive any right to participate in a class action or other

representative proceeding.Liability Limitation

In no event shall RELI Solutions, Inc. be liable for any indirect, incidental, special,

consequential, or punitive damages arising out of or related to your participation in the

RELI Premier Partners Program. RELI Solutions, Inc.’s total liability to you shall not exceed

the total amount of financial incentives earned by you through the program.

Force Majeure

RELI Solutions, Inc. shall not be liable for any failure to perform its obligations under the

RELI Premier Partners Program due to circumstances beyond its reasonable control,

including but not limited to acts of God, natural disasters, war, labor disputes, regulatory

changes, or technical failures.

Severability

If any provision of this agreement is found to be invalid or unenforceable by a court of

competent jurisdiction, the remaining provisions will remain in full force and effect.

Termination of Participation

RELI Solutions, Inc. reserves the right to terminate your participation in the RELI Premier

Partners Program at any time, with or without cause. Upon termination, you will be entitled

to any financial incentives earned prior to termination but will forfeit any future incentives.

Modification of Program Terms

RELI Solutions, Inc. reserves the right to modify the terms, conditions, and incentives of the

RELI Premier Partners Program at any time. Any changes will be communicated to current

partners, and continued participation in the program will constitute acceptance of any

modified terms.

Right to Opt-Out

Participation in the RELI Premier Partners Program is voluntary. If you choose not to

participate, you may opt-out at any time by contacting us at 1(877) 298-7354. Opting out

does not affect your ability to refer clients, but you will no longer be eligible to receive

financial incentives.

Governing Law

This agreement and participation in the RELI Premier Partners Program shall be governed

by the laws of the State of California. Any disputes arising from or related to this program

shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County,

California.Acknowledgment of Notice

By participating in the RELI Premier Partners Program, you acknowledge that you have read,

understood, and agree to this Notice of Financial Incentive, including the tax implications,

privacy policies, and legal disclosures outlined above.

RELI Premier Partners Program – Offer Terms

Effective Date: 10th day of September 2024

This offer is subject to the following terms and conditions. By participating in the RELI

Premier Partners Program and accepting any financial incentives, you agree to these terms

in addition to the Notice of Financial Incentive provided.

  1. Eligible Participants

This offer is only available to participants in the RELI Premier Partners Program who meet

the eligibility criteria outlined below. Eligible participants include the following

professionals:

  • Real Estate Agents (Realtors)
  • Real Estate Brokers
  • Real Estate Brokerages
  • Property Managers
  • Real Estate Investors
  • Title Agents
  • Real Estate Attorneys
  • Home Inspectors
  • Mortgage Brokers
  • Mortgage Lenders
  • Property Appraisers
  • Escrow Officers
  • Real Estate Developers
  • Commercial Real Estate Agents
  • Leasing Agents
  • Real Estate Syndicators
  • Licensed General Contractors• Loan Officers
  • HOA Managers
  1. Incentive Offer

Participants in the RELI Premier Partners Program may receive the following financial

incentives based on the total value of qualifying purchases made through the RELI

Solutions mobile app:

  • $250 Gift Card for orders up to $5,000
  • $500 Gift Card for orders from $5,000 to $15,000
  • $1,000 Gift Card for orders greater than $15,000 to $25,000
  • $2,000 Gift Card for orders of $25,000 or more

Note: The total order amount is calculated before taxes, local county permits, and

additional fees.

  1. Qualifying Purchases

To qualify for the incentive offer:

  • Referrals must lead to completed and paid orders of windows, sliding doors, or

interior doors through the RELI Solutions mobile app.

  • Incentives will only be provided once the referred client’s purchase is finalized and

payment is received by RELI Solutions, Inc.

  • Referrals must be submitted through the RELI Premier Partners Program portal or as

directed by RELI Solutions.

  1. No Cash Substitutes

Gift cards or other financial incentives offered under this program are non-transferable

and cannot be exchanged for cash or any other form of compensation.

  1. Tax Responsibility

Participants who receive incentives totaling $600 or more in a calendar year will be issued a

Form 1099 by RELI Solutions, Inc. for tax purposes as required by law. All applicable taxes

on the received incentives are the responsibility of the participant. Participants are

encouraged to consult with a tax professional regarding their tax obligations.

  1. Limitation of LiabilityRELI Solutions, Inc. shall not be liable for any indirect, incidental, special, consequential,

or punitive damages arising from this offer. RELI Solutions, Inc.’s liability for any claim

arising from this offer is limited to the value of the financial incentives earned by the

participant.

  1. Program Modifications

RELI Solutions, Inc. reserves the right to modify, suspend, or terminate this offer or the RELI

Premier Partners Program at any time without prior notice. Changes will be communicated

to current participants, and continued participation in the program will constitute

acceptance of the revised terms.

  1. Dispute Resolution and Governing Law

Any disputes related to this offer shall be resolved through binding arbitration in

accordance with the rules of the American Arbitration Association (AAA) in Los Angeles

County, California. The laws of the State of California shall govern any disputes or claims

arising from this offer.

Contact Information:

If you have any questions about this offer or the terms outlined here, please contact us at

1(877) 298-7354.

Acknowledgment of Offer Terms

By participating in the RELI Premier Partners Program and accepting any financial

incentives, you acknowledge that you have read, understood, and agree to these Offer

Terms, in addition to the Notice of Financial Incentive.